Network Operations
NOC Engineer
The NOC Engineer watches the signals that prevent client disruption: monitoring alerts, firewall health, backup jobs, patch status, endpoint issues, and network performance across managed environments.
Role scope
What this role owns.
Keep client environments healthy through monitoring, alert response, network standards, and backup confidence.
Velocity work is grounded in local managed IT delivery: Microsoft 365, Active Directory, Entra ID, Intune, SonicWall/Fortinet/Ubiquiti, backups/DR, QBRs, ticket queues, onboarding, standards alignment, and white-glove support for Phoenix and East Valley businesses.
Responsibilities
- Monitor client networks, servers, endpoints, backup jobs, and alert queues for actionable events.
- Troubleshoot SonicWall, Fortinet, Ubiquiti, switching, wireless, VPN, and ISP-related issues.
- Validate backups, DR alerts, patch health, and monitoring coverage against Velocity standards.
- Create clear escalations for systems engineers, vendors, and client stakeholders.
- Contribute to runbooks, alert tuning, and standards alignment after recurring incidents.
Must-have qualifications
- Experience with network monitoring, alert triage, and ticket queues.
- Working knowledge of firewalls, switches, wireless, VPN, DNS, DHCP, and endpoint/server monitoring.
- Comfort interpreting backup, patch, and endpoint alerts.
- Strong written escalation notes and incident timelines.
Nice-to-have experience
- MSP NOC experience supporting multiple client environments.
- Hands-on SonicWall, Fortinet, Ubiquiti, Veeam, Datto, or RMM tooling experience.
- Experience improving alert quality and reducing noise.
Helpful certifications
- Network+
- Security+
- Fortinet NSE or Fortinet Certified Fundamentals
- SonicWall SNSA
Interview stages
How we evaluate fit.
Recruiting screen
Operations technical interview
Alert triage scenario
Team conversation
Hiring scorecard
What good looks like.
- Alert judgment
- Network troubleshooting process
- Backup and DR awareness
- Documentation quality
Screening questions
Questions you will see in the application.
- What makes a monitoring alert actionable versus noisy?
- How would you troubleshoot a site-to-site VPN outage affecting one client office?
- What information should be included when escalating a failed backup job?
Remote, relocation, and visa expectations
Unless a role explicitly states otherwise, positions are intended for candidates currently authorized to work in the United States. Relocation assistance and visa sponsorship are not assumed and will only be offered where the job posting specifically says so.
Application
Apply for NOC Engineer.
Use these fields to organize the details Velocity needs, then submit the application details or apply by email through the official company mailbox.
We do not make job offers by text message, social media DM, or personal email, and we never ask candidates to send money or purchase equipment.
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