Engineering
Onboarding Engineer
The Onboarding Engineer leads discovery, documentation, access transfer, endpoint and identity review, backup validation, network mapping, and first-month standards alignment for new clients.
Role scope
What this role owns.
Turn new client environments into documented, supportable, standards-aligned managed IT accounts.
Velocity work is grounded in local managed IT delivery: Microsoft 365, Active Directory, Entra ID, Intune, SonicWall/Fortinet/Ubiquiti, backups/DR, QBRs, ticket queues, onboarding, standards alignment, and white-glove support for Phoenix and East Valley businesses.
Responsibilities
- Collect and validate access, licensing, vendor, network, endpoint, server, backup, and Microsoft 365 details for new clients.
- Document environments so service desk, NOC, systems engineers, and vCIO work from reliable information.
- Identify urgent gaps in MFA, backups, admin access, endpoint coverage, patching, and firewall ownership.
- Coordinate onboarding tasks, communication, and handoffs across Velocity teams.
- Prepare first-month findings for standards alignment and roadmap planning.
Must-have qualifications
- Experience documenting technical environments and coordinating multiple stakeholders.
- Working knowledge of Microsoft 365, Entra ID, Active Directory, endpoint management, networking, and backups.
- Ability to find gaps without creating client panic or internal confusion.
- Strong checklist discipline and handoff communication.
Nice-to-have experience
- MSP onboarding or client transition experience.
- Experience with access transfer, vendor coordination, firewall review, Intune, and backup validation.
- Project coordination experience in messy environments.
Helpful certifications
- Microsoft 365 Administrator
- Network+
- Security+
- ITIL Foundation
Interview stages
How we evaluate fit.
Recruiting screen
Onboarding technical interview
Environment discovery exercise
Team conversation
Hiring scorecard
What good looks like.
- Discovery thoroughness
- Documentation quality
- Standards awareness
- Cross-team handoff
Screening questions
Questions you will see in the application.
- What information must be captured before a new client can be supported responsibly?
- How do you handle missing admin access during onboarding?
- What would you prioritize in the first week of a messy client transition?
Remote, relocation, and visa expectations
Unless a role explicitly states otherwise, positions are intended for candidates currently authorized to work in the United States. Relocation assistance and visa sponsorship are not assumed and will only be offered where the job posting specifically says so.
Application
Apply for Onboarding Engineer.
Use these fields to organize the details Velocity needs, then submit the application details or apply by email through the official company mailbox.
We do not make job offers by text message, social media DM, or personal email, and we never ask candidates to send money or purchase equipment.
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