Engineering
Senior Systems Engineer
The Senior Systems Engineer is responsible for high-impact escalations, technical standards, project architecture, risk reduction, mentoring, and leadership-ready technical recommendations.
Role scope
What this role owns.
Lead complex client standards, escalations, projects, and technical mentorship across the MSP service model.
Velocity work is grounded in local managed IT delivery: Microsoft 365, Active Directory, Entra ID, Intune, SonicWall/Fortinet/Ubiquiti, backups/DR, QBRs, ticket queues, onboarding, standards alignment, and white-glove support for Phoenix and East Valley businesses.
Responsibilities
- Lead escalations involving Microsoft 365, Entra ID, Intune, Active Directory, virtualization, servers, backup/DR, firewall, and network dependencies.
- Create client standards for identity, endpoint, server, backup, firewall, documentation, and lifecycle management.
- Support QBR and roadmap inputs with practical risk, budget, and sequencing recommendations.
- Review project plans, onboarding findings, and recurring ticket patterns for root-cause improvement.
- Mentor engineers and service desk teammates through runbooks, technical reviews, and escalation feedback.
Must-have qualifications
- Senior-level troubleshooting across Microsoft cloud, Windows server, identity, endpoint, backup, and network layers.
- Experience making technical recommendations that business leaders can act on.
- Strong MSP or multi-environment consulting background.
- Ability to lead without losing documentation discipline.
Nice-to-have experience
- Experience building MSP standards, onboarding checklists, and engineering review processes.
- Advanced Intune, Defender, Entra ID, Veeam/Datto, SonicWall/Fortinet, VMware/Hyper-V, or Azure experience.
- Experience partnering with vCIO or account teams on QBRs.
Helpful certifications
- Microsoft 365 Administrator
- Azure Administrator Associate
- Security+
- Fortinet or SonicWall certification
Interview stages
How we evaluate fit.
Recruiting screen
Senior engineering panel
Architecture and standards walkthrough
Founder or leadership conversation
Hiring scorecard
What good looks like.
- Technical depth
- Standards leadership
- Client-risk communication
- Mentorship and handoff quality
Screening questions
Questions you will see in the application.
- Describe a standards change you rolled out across multiple client environments.
- How do you translate technical debt into a roadmap recommendation for leadership?
- What signals tell you a recurring ticket pattern needs a project instead of another fix?
Remote, relocation, and visa expectations
Unless a role explicitly states otherwise, positions are intended for candidates currently authorized to work in the United States. Relocation assistance and visa sponsorship are not assumed and will only be offered where the job posting specifically says so.
Application
Apply for Senior Systems Engineer.
Use these fields to organize the details Velocity needs, then submit the application details or apply by email through the official company mailbox.
We do not make job offers by text message, social media DM, or personal email, and we never ask candidates to send money or purchase equipment.
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